This is our Return Policy.
After the first 30 days you may return your orthotics for any reason and we will do everything possible to adjust or re-make the orthotics to your satisfaction. Please call us at 888-353-7834 to get a Return Authorization Number from us.
Our custom orthotics come with a 60 Day Money Back Guarantee. When you first begin to wear orthotics, your feet will experience subtle, yet distinct changes. After all, most people are not accustomed to walking with well-balanced feet! Like any appliance you begin to wear for the first time (eyeglasses, dentures, and so on), there is a normal break-in period of 30 days, just like a new pair of shoes. But a few weeks of graduated acclimation is usually all that’s required for you to gain a feeling of invigorating comfort. Should you have a problem with your orthotics after the break-in period, we will adjust or replace them free of charge. Then if you still have difficulties after the 60 day period, we will refund your money, less shipping and handling.