Frequently Asked Questions & Answers About Custom Orthotics

Please review our most asked questions. If you would like a complimentary evaluation of your old orthotics, or if you have any additional questions or concerns and want to speak with one of our orthotic experts, please click here or call our 24/7 Helpline at 888-353-7834. If you’re not sure which Custom Orthotics are best for you, chat with us using our Live Help. 

Testimonial: “Best Orthotics I have ever bought. I am on my feet daily, up and out of my UPS truck. Doctors Orthotics Custom Orthotics are by far the Best Orthotics I have ever bought.” AB, Houston TX

What are “orthotics”?

Orthotics (orthoses) are specially-prepared foot supports. These anatomically molded devices, worn under the heel and arch of your foot to correct skeletal anomalies, do more than “support” your feet. They actually realign them to a natural, “neutral” position to relieve foot, let and back stress, increase endurance, restore critical balance, improve sports performance, alleviate foot fatigue and prevent a wide range of foot problems.

How do I know if I need Custom Orthotics?

You definitely need Custom Orthotics:

If you participate in any activity that places stress on your feet.
If you have an obvious imbalance that causes such symptoms as flat or high arched feet.
If you have external misalignments such as bow knees, knock knees, pigeon-toes, or “duck feet.”
If you’ve already developed chronic foot problems, ranging from corns and calluses to arch pain and heel spur pain.
If your job requires being on your feet for extended periods of time.

What are the levels of rigidity?

Now available 4 levels of rigidity: Flexible, Semi-Rigid, Rigid, and Ultra-Rigid based on your height and weight! Upon placing your order, one of our doctors will contact you to define which rigidity you need.

What is the difference between Tier 1, Tier 2, Tier 3,  Tier 4 and Tier 5 materials?

Tier 1 Custom Orthotics are made from generic carbon fiber and glass materials.   They have semi-rigid bio-mechanical control which are thin and light weight with composite rear foot posts. There is a lifetime warranty against breakage.

Tier 2 Custom Orthotics are an exclusive selection of the lightest weight carbon fiber materials with a low profile, rear foot stability control. The orthotics are finished with the latest durable memory foam top covers. Our Tier 2 orthotics are also eligible for a lifetime warranty against breakage, free shipping, and we DO accept FSA and HSA accounts.

Tier 3 Custom Orthotics are constructed with the ultimate in quality and premium orthotic materials. Tier 3 premium orthotics feature the latest premium materials and technology available worldwide. Lifetime warranty with this tier as well.

Tier 4 Custom Orthotics feature our latest high technology materials. Extremely lightweight and strong. Lifetime warranty with this tier as well.

Tier 5 Custom Orthotics feature our newest carbon fiber. They are perfect for people who demand the best in custom motion control.   These are 1/2 as thick, twice as strong, highly durable and extremely lightweight. Simply our best most expensive materials! The thinnest, lightest, strongest material! Lifetime warranty with this tier as well.

How can Custom Orthotics improve sports performance?

Athletics make demands on the feet not encountered in normal daily activity. Slight imbalances in the foot not dangerous or detectable under everyday circumstances may render you vulnerable to injury with the extra stress of sports activity. By eliminating the need for your muscles to compensate for these “hidden” imbalances, orthotics reduce fatigue and promote the kind of efficient “muscle memory” that’s crucial to outstanding performance. By aiding your control of foot movement, custom-fitted orthotics also maximize the bio-mechanical function not only of your feet but of your legs and torso, as well. The difference is often noticed almost immediately, giving you the kind of increased agility, balance, and sure-footed response you never knew were in you.

Do Custom Orthotics help people with high arches?

Yes. If you have a “cavus” foot (on with high arches), a functional orthotic will provide a greater contact area for you foot and spread the weight-bearing surface more evenly. This can contribute to the healing of calluses in the foot (hyper-supination), improving control and lateral stability.

What causes foot problems?

The primary cause of foot problems and related conditions is skeletal imbalance. Most people have some degree of hyper-pronation (flat feet) or hyper-supination (high arches). These structural imperfections cause a certain amount of instability during foot function, subjecting the foot to excessive stress and stain that can eventually cause pain and deformities. The greater the imbalance, the earlier these symptoms will become evident a greater their intensity. Custom Orthotics compensate for the inherent imbalances in the foot, improving function and relieving or preventing the appearance of such symptoms.

Does excess weight cause or aggravate foot problems?

Definitely. Additional stress to feet magnifies existing imbalances and increases symptoms. Anyone with a weight problem can benefit from orthotics.

Can foot imbalances cause leg, knee, hip, and back pain – and can orthotics help?

Yes. Poor skeletal structure in the feet puts stress on the entire skeletal system and reduces shock absorption. That’s why you will hear people say, “When my feet hurt, I hurt all over.” Orthotics, by improving foot function, can relieve stress in the ankles, legs, knees, hips, and back.

Do Custom Orthotics have any effect on my posture?

Yes. Imbalances in your feet can distort the skeletal architecture of your entire body. While orthotic foot supports will not make a marked improvement in everyone’s posture, they may eliminate posture problems caused by your feet.

Why do I get a 60-day Money Back Guarantee period?

When you first begin to wear orthotics, your feet will experience subtle, yet distinct changes. After all, most people are not accustomed to walking with well-balanced feet! Like any appliance you begin to wear for the first time (eyeglasses, dentures, and so on), there is a normal break-in period of 30 days, just like a new pair of shoes. But a few weeks of graduated acclimation is usually all that’s required for you to gain a feeling of invigorating comfort. Should you have a problem with your orthotics after the break-in period, we will adjust or replace them free of charge. Then if you still have difficulties after the 60 day period, we will refund your money.

Let me make sure: Doctors’ Orthotics™ provides a 60-day satisfaction guarantee period? I may return my Doctors’ Orthotics™ for any reason, and you will do everything possible to adjust or re-make the Custom Orthotics to my satisfaction?

Absolutely, Doctors’ Orthotics™ willingness to take these risks, to maintain this unprecedented repair / replace policy, is your assurance of our confidence in the benefits of Doctors’ Orthotics™ Your satisfaction is completely guaranteed.

What is the best way for me to cast my feet?

First of all make sure you dry off your feet. Next be sure to cast at the end of your day. We want to see the foot fully loaded in order to compensate back to a neutral position.. Do this on a non carpeted surface. The perfect place is in front of the refrigerator. Just follow the instructions inside your Foot Impression Kit.

How do I know that I have done it correctly?

In case your cast is not perfect, rest assured we will contact you.

What is the average cost of Custom Orthotics in a Podiatrists’ office?

Average cost nationally is $600.00-$700 which doesn’t include the cost of the office visit.

Is it the same orthotic as Doctors Orthotics?


How can your prices be so low?

They are so low because we are the factory direct and we ship direct to you in the privacy of your home.

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